Joe Lamb Jr. & Associates has been family owned and operated for almost 50 years. The majority of our staff are seasoned professionals that have been with the company for many years. We have the ability to work closely with owners and modify our management style to fit your needs. We take pride in providing a steady flow of communication between our staff, our owners and our guests.
Our goal at JLJ is to offer courteous, competent and professional property management services to Outer Banks property owners and their tenants. We expect our employees to strive to reach this goal.
JLJ specializes in providing premier property management to property owners. Operating for almost 50 years, with over 550 vacation rental properties, we have the experience and knowledge to maintain your property efficiently. Our staff of over 30 members work together as a team and maintain an atmosphere of family. Our staff provides genuine and individual attention to our home owners and guests. Our reservations and guest services team are trained in all aspects of customer service and are available to answer any questions regarding your property.
We welcome the opportunity to advise you when assessing your property. Our staff can provide helpful hints to increase income while decreasing expense. Creating the right look for your property can sometimes be difficult but through guests reviews and our knowledge of guests' expectations we will make sure you are aware of the features needed to enhance guest’s interest. Our goal is to help you include the most popular bells and whistles that will appeal to our guests and ensure a successful vacation. A well-maintained home can mean the difference between having a guest visit once and having a guest continue to come back for years to come. We present your property to our guests as a home away from home in our little slice of paradise.
We understand our local tourism trends and know how to keep your property at the top of the list during peak times and ahead of the competition during shoulder seasons. We use every medium possible to create ample exposure for your property. In addition to the exposure your home will receive through our numerous travel site affiliates, your property will also receive customized marketing through our newly launched responsive design website and our rapid growing market of social media followers. We run local radio ads and advertise in regional and national travel publications, both in print and online. We also maintain an extensive email database of all past and potential guests to offer promotional specials. Because of our extensive marketing strategies our properties enjoy a consistent occupancy rate at the top of the market.
Our website is interactive, user friendly, and is positioned at the top of all major search engines. Each property has its own individual web page, consisting of interior and exterior photos, floor plans and an in-depth property description followed by a full list of amenities and rental rates. The availability calendar is updated in real-time so your guests have the opportunity to make online bookings and inquiries 24 hours a day, 7 days a week. We strive to provide you with the best tools, strategies and customer service that the market has to offer.
JLJ stays on top of industry trends with an active membership in NCVRMA (North Carolina Vacation Rental Managers Association). We are very involved in our local Chamber of Commerce and members of the Better Business Bureau of Greater Hampton Roads. We not only stay active in the industry but also in our community.
We tailor our level of management to your needs. The appearance and comfort of your home is of paramount importance to us. We offer full-service property maintenance and housekeeping, in conjunction with private contractors. Our housekeepers are members of the Vacation Rental Housekeeping Professionals (VRHP). Here at JLJ we run a preventative maintenance program, quick response times and post tenancy dual purpose inspections. It is our policy to handle any issues promptly and efficiently. We keep our owners up to date on their rental properties through consistent emails and newsletter communication.
We provide every guest with a welcome packet and JLJ branded gift item upon arrival. The packet provided is professional and high quality. The “Guide” materials include proper appliance settings, policies, important safety tips, proper use of hot tubs and pools as well as a comprehensive detailed check-out list. We have an emergency phone line that operates 24 hours a day, seven days a week designed to handle any and all maintenance or housekeeping issues. We are in constant communication with your guests from the moment they book your property until after they have checked out. We deliver friendly customer service and have a sophisticated auto-mailing system designed to provide renters with all the information needed for an amazing vacation. We also contact your guests two days after they have checked out to encourage them to book your home again for next season!
We pride ourselves in keeping your home looking great and operating smoothly. In order to do this we implement a variety of policies to ensure that our guests regard your property with the utmost respect. We adhere to the guidelines set in the rental agreement that is signed by your guest. We follow strict rules and regulations when booking your home, in an effort to attract only the most courteous and respectful tenants. We also have a concierge page on our website with the sole purpose of helping guest become better acquainted with the local neighborhood and area before booking your home. We go above and beyond just renting your property and offer this customer service strategy so that guest know what to expect about the area before their arrival. In closing, we at Joe Lamb Jr. & Associates strive to offer you the best ownership experience the Outer Banks has to offer. Through customized marketing strategies, individual attention to you and your property, a quick response service center and top of the line customer service for your guests. The Outer Banks is a top family vacation destination, let us make your property one too!
J & S -- I just wanted to let you know how happy we are with the decision to move the management of our property to your company. The staff is friendly, helpful and very responsive. We are very happy with how well our property is being taken care of and we couldn't be more pleased with the amount of rental income you are generating.
P.B. -- We’ve always been impressed with how you all run things.
S.C. -- We have been represented by Joe Lamb since 2004 and are very grateful for the advice and management expertise provided over many years. The associates we have interacted with have always been knowledgeable, helpful, and a pleasure to work with. Overall, I give Joe Lamb Jr. an A+