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Joe Lamb, Jr. & Associates Vacation Rental Policies

For information about payment methods, trip insurance, cancellations and other matters, please refer to the 2014 VACATION RENTAL AGREEMENT.

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WELCOME:

Thank you for choosing the Outer Banks of North Carolina as your vacation destination. We hope you have an enjoyable and relaxing vacation.


Back to the TopOUR PURPOSE:

All homes rented by this company are privately owned. They range from traditional cottages to luxury homes. They are furnished and equipped according to each individual owner's taste. Our Company assists the owners of these homes to locate people who would like to rent their homes. We hope you find what you are looking for.


Back to the TopTHESE POLICIES:

When you reserve a home through our company you agree to comply with these policies. These policies supplement and address matters not already addressed in your Vacation Rental Agreement. These policies are incorporated as a part of your Vacation Rental Agreement with the owner. Therefore you should read the Vacation Rental Agreement and these policies.


Back to the TopOFFICE:

Our office is located at 4607 North Croatan Highway at the 2.7 Mile Post in Kitty Hawk, North Carolina, 27949. We are open from 9:00 am to 5:00 pm on weekdays and weekends off season and 9:00 am to 6:00 pm on weekends in season.


Back to the TopRESERVATIONS:

You can make your reservation on our website @ www.joelambjr.com 24 hours a day. You can make your Reservation at our office or by phone at 1-800-552-6257 during normal business hours. Our reservationists will be glad to help you find the right property for you. If you have any questions after you make your reservation, please call (252) 261-4444 or e-mail us at info@joelambjr.com.


Back to the TopADVANCED RESERVATION REQUEST:

You may request an advanced reservation for a future year in any home that we rent. You have first priority to reserve the home you stay in during the same l rental week the following year if you fill out and return the Advanced Reservation Request form no later than the Monday after your departure. The request form is located in your check-in packet. An advanced reservation request is subject to an Owner's return of the property to our program as well as the Owner's choice of weeks, changes in amenities, and rates.


Back to the TopRESERVATION PERIOD:

All homes can be reserved in weekly increments. Most odd-numbered (1, 3, 5, etc.) rental homes are rented from Saturday to Saturday. Most even-numbered (2, 4, 6, etc.) rental homes are rented from Sunday to Sunday. Some of our homes can be rented for less than a full week. Such partial week reservations will be accepted in advance of arrival for the time period starting January 1 through April 30, and the third full week of October through December 31 excluding Holiday Weeks (for example: Easter, Thanksgiving, Christmas, and New Years). Otherwise they will be accepted no sooner than the Monday prior to the reservation date.


Back to the TopRENTAL AGREEMENT REQUIREMENTS:

A signed Vacation Rental Agreement between you and the owner of the home you choose must be received with your Advance Rent Payment. We encourage an e-signature on the Vacation Rental Agreement which you can make by going to our website @ www.joelambjr.com, clicking on Guest Web and typing in your reservation number and zip code. Thereafter you should e-sign your Vacation Rental Agreement and then continue to the Make a Payment section of Guest Web. If your signed Vacation Rental Agreement and Advance Rent Payment is not received your reservation may be cancelled without further notice. A sample Vacation Rental Agreement is located on our website and in our Brochure. A personalized Vacation Rental Agreement can be mailed or faxed if you do not have internet access.


Back to the TopARRIVAL:

Check-in is at our office located at 4607 N. Croatan Hwy in Kitty Hawk (MP 2.7) or at other locations designated by our company prior to check-in. For homes with keyless entry, check-in packets may be picked up at 12:00 pm but the lock will not open until 4:00 pm. For homes with a traditional lock, check in packets should not be expected until 4:00 pm. In extreme situations check-in time may be delayed for special cleaning and/or maintenance. We cannot allow entry until we know your vacation home has been inspected, necessary repairs made, and otherwise prepared for your arrival. Please do not expect early check in and plan your trip accordingly. If you plan to arrive early please make arrangements to occupy your day until the appropriate check-in time. Do not go to or park at your property prior to check-in as this may delay your occupancy. No check-in will be allowed until all rent, taxes, and fees have been paid in full.


Back to the TopHANDICAP FRIENDLY:

Some of our homes are advertised as handicap friendly. However, they may not meet Americans With Disabilities Act requirements. If you need handicap accessibility please contact our office for a detailed description of the home in which you are interested before making your reservation.


Back to the TopFURNISHINGS:

Each unit is equipped with furniture, appliances, pots, pans, dishes, silverware, coffee maker, toaster, brooms, and vacuums. Houses should have bedspreads and pillows. Blankets may not be in the unit so you may want to bring your own. You must furnish your own paper products, cleaning supplies, and linens. You should also bring any items that you feel are indispensable for an enjoyable vacation. Many houses have TVs, stereo equipment, cable TV access, and internet access. Our company is not responsible for the malfunction of utilities, equipment, or an owner changing furnishings or equipment. You cannot rearrange furniture or take furniture to the beach. You may not relocate, disconnect or modify the electronic equipment through the use of personal gaming devices or computers.


Back to the TopBED LINENS AND TOWELS:

Some owners provide linens and/or towels. Most do not. You may bring your own or rent them. Please refer to individual home descriptions in our brochure or on our website @ www.joelambjr.com for information regarding the fees of an independent company that provides these items. The independent company requires a two week minimum advance notice to reserve these items. The independent company makes all beds except sleep sofas, futons, trundles, and top bunks but the sheets will be provided. In special circumstances our company provides linens for a fee. Our fees are not the same as those listed in the home descriptions. Please call for more information if you are interested in obtaining linens directly from us. If the owner provides linens leave the beds made at the end of your stay. Otherwise, strip the beds, leave the mattress pads, comforters, and pillows on the beds, and deposit the dirty linens according to the instructions of your individual provider (usually outside if from an independent company or return them to our office if you rented from us).


Back to the TopNON-SMOKING:

Most of our homes prohibit smoking. Those that prohibit smoking are indicated in the descriptions found in our brochure or located on our website @ www.joelambjr.com. Please respect the wishes of our Owners and others who may occupy the home and do not smoke in those homes. Nevertheless, no home is guaranteed to be smoke free and no refunds can be given if smoke is detected in any home. In those homes that allow smoking, please dispose of cigarette butts properly.


Back to the TopMAXIMUM OCCUPANCY:

This supplements Paragraph 14 of the Vacation Rental Agreement which you should read. You should not permit the property you rent to be occupied by more people than the law allows. Local regulations specify that two people per bedroom are allowed. Having parties in the home or anywhere else on the property with more people than allowed is forbidden. No more vehicles should be located on the property than necessary to accommodate those staying there. No RV’s or campers may be used on the property.


Back to the TopFIREPLACES:

Fireplaces are typically available from Nov 1 through Easter Week. Fireplaces are not to be used while the air conditioning is operating. No refunds are to be made for non-functioning fireplaces.


Back to the TopOWNER AREAS:

The owner of the home that you rent may keep personal items in one or more locked areas. Please respect the wishes of the owner and do not enter those areas. Access to these areas is not included in your rental.


Back to the TopSWIMMING POOLS AND HOT TUBS:

Some homes are in neighborhoods with community pools and/or hot tubs. Community pools and hot tubs are open seasonally and maintained by the neighborhood home owners associations. Some homes have private pools or hot tubs. The private pools are open seasonally, usually from May to Mid October. Please inquire through the reservation department about individual open and close dates. Some pools have heaters that cannot operate unless the outside air temperature is above 60 degrees. Some of the heaters require an additional fee that is indicated in the individual description of the home. The pools or hot tubs are cleaned on the date of your arrival by independent contractors hired by the owner. They are visited by the contractor during the week of your stay in order to monitor water quality and provide necessary maintenance. Our company does not supervise the existence, frequency, or adequacy of this maintenance. Please do not tamper with or remove devices in the pool or hot tub left by the contractors. Do not tamper with any pool equipment such as pumps, vacuums and heaters. Please do not let any dogs or other animals in the pool. If a cleaning is required during your stay due to misuse, the cost will be charged to you. Use of any pool or hot tub can pose risks ranging from infections to drowning. Please use them with care and at your own risk.


Back to the TopTELEPHONE, CABLE, AND INTERNET USE:

You should not charge any long distance calls, internet downloads, or pay-per-view shows to the home that you rent. More importantly you should not use the telephone, internet, or cable to access inappropriate material. Please use your cellular phone to make long distance calls. If you must use the phone in the home you rent please place collect calls or use a phone card. Also pay for any internet acquisitions that you make. If you do not, you will be billed for the charges made during your stay plus an additional $40.00.


Back to the TopMAIL AND MESSAGES:

No mail, faxes, or messages can be delivered to your rental home. If you are expecting any of these please check with our office periodically. Any mail should be addressed to you c/o our office address and include the rental property ID number. Our mailing address is Post Office Box 1030, Kitty Hawk, North Carolina, 27949 for letters sent through the post office. For packages or overnight deliveries our address is 4607 North Croatan Highway, Kitty Hawk, NC 27949.


Back to the TopPARKING:

Parking is permitted only on paved surfaces or designated parking areas located on the property. If you park in other areas you may damage drain fields, water lines, irrigation lines, or other buried utilities. If you park in the right of way adjacent to your rental home you may violate a municipal ordinance.


Back to the TopGRILLING:

Outdoor grilling is permitted only on concrete or designated areas at least 25 Feet away from your home. Grilling on decks, porches, or wooden walkways is prohibited. Please leave the grill clean and ashes dumped upon your departure. No refunds are made for non-functioning grills. Guests must have propane tanks refilled as needed and are responsible for supplying their own grilling utensils.


Back to the TopTRASH:

Trash must be placed in the proper receptacle provided, kept in the containers provided and stored away from the street on non-collection days. Roll carts to the edge of the street the night before the scheduled pick up day. The schedule of pick up times is provided upon your arrival. If trash is not placed in the garbage receptacle and must be removed by our maintenance staff, a fee will be charged to you.


Back to the TopDRAINS, PLUMBING AND SEPTIC USE:

Most homes are on septic systems. Don’t flush or pour down the drains anything that is not biodegradable. You should not dispose of grease, dental floss, feminine hygiene products, diapers, cigarette butts, tissues, cotton swabs, coffee grounds, paper towels, condoms, chemicals or oil down drains. To reduce slow drain issues shower or remove sandy clothing prior to showering or bathing. Do not bathe pets indoors.


Back to the TopBEACH ACCESS:

Outer Banks beaches are public and accesses are found at recurrent locations. Nevertheless, no representations can be made concerning public access availability or beach conditions. Neither owners nor our company can control beach conditions or access. Some homes come with private beach accesses that become damaged or covered by sand and may not be repairable or functional prior to or during your stay.


Back to the TopREPAIRS:

We want your vacation to be just as you anticipated but sometimes repairs are necessary. If that happens please call us calmly and politely to report the problem. Further, work orders may be pending as a result of a previous report of the Owner or earlier Tenant. Please be aware that most repair calls require us to contact outside independent contractors to make the requested repairs. Sometimes the availability of these contractors is limited so repairs cannot be made as quickly as we may desire. We cannot be responsible for delays. It may be necessary for the contractor or us to enter the home at reasonable times to make the repairs without your knowledge or presence.


Back to the TopFRIVOLOUS REPAIR CALLS:

Our company experiences repeated calls for repairs that are due to guest misuse or unfamiliarity with amenities. Often the problem can be solved by following the phone instructions of our maintenance personnel. If you represent that the problem persists after being given instructions a repairman will be dispatched. If the repairman discovers that the problem could have been solved by following the instructions you will be responsible for the repair bill.


Back to the TopLOCK OUTS:

If you are locked out of your home you may borrow a key during office hours without charge. If you are locked out of your home after office hours please call the emergency number. A key will be supplied to you for a fee of $45.00.


Back to the TopCONSTRUCTION:

There may be construction activity near your vacation home. We cannot be responsible for such activity so please do not request a refund or to be moved


Back to the TopSTATE AND LOCAL LAWS:

Please familiarize yourself and observe our laws. Local ordinances vary from town to town including, but not limited to those related to beach driving, beach fires, beach equipment, pets on the beach and noise.


Back to the TopCLEANING:

When you depart try to leave the home in the condition that you expected to find it when you arrived. Our company has a very short period of time to prepare the home for the next tenant. You are expected to leave the home undamaged, clean, and ready for the next arrival. The following must also be completed: 1) Wash and put away all dishes; 2) Remove all food and trash from home; 3) Place trash in a proper receptacle and roll carts to the edge of the street; 4) Wipe appliances, counters, etc. clean of excess spills; 5) Sweep carpets and floors; 6) Make all beds; 7) Properly arrange all furniture, and 8) Clean wood fireplace or grill if used. Failure to complete these requirements could result in a reduction of your security deposit refund and/or additional billing.


Back to the TopDEPARTURE:

You must vacate your home on the last day of your stay by 10:00 am. Rental items should be bundled and placed according to the instructions of the company from which they were rented. Any keys must be returned to our office or at such other locations designated by Agent. For after hours, a key drop is available on the outside of the return location. When you check-out make sure all doors and windows are closed and locked, the thermostat is set at 60 degrees in winter or 75 degrees during the summer and the lights are turned off.


Back to the TopITEMS LEFT IN HOMES:

We can not be responsible for any personal items left in the home you rented. Please be sure to thoroughly check the home before you leave for any personal items. If after check-out you request us to search the home for a forgotten item and the item is found, the item will be returned by mail C.O.D. with a service charge of $20.00. Items found and not requested to be returned within 30 days after your departure will be discarded.


Back to the TopWEDDING PARTIES AND SPECIAL EVENTS:

Wedding and special event parties are included in the prohibition against groups located in the Vacation Rental Agreement. However, in some cases an owner may permit a wedding or special event group. Such permission requires a written request from you and written permission from the owner or us on behalf of the owner. If permission is granted, a Special Event Addendum, which may specify additional fees and security deposit, must be signed in addition to the Vacation Rentall Agreement.


Back to the TopVACATION RENTAL HOMES FOR SALE:

Some of the vacation homes that we rent are listed for sale during your stay. The listing may be with us or another real estate company. If your home is for sale a listing agent may call to request an appointment to show the property.


Back to the TopTHIRD PARTY VENDORS AND SERVICE PROVIDERS:

Our company distributes third party vendor pamphlets and brochures and maintains a list of services, area events and activities on our website.   We are not responsible for printing errors, service agreements, damages or injuries resulting from participation with third-party vendors and service providers.


Back to the TopERRORS:

We have tried to make sure that all home descriptions, photographs, distances to ocean and accesses, ocean views, and prices listed in our rental brochure and on our website or any third party website are accurate; however, we are not responsible for errors.

Rev.09/05/13

 

Address: 4607 N. Croatan Hwy | P.O. Box 1030/ Mile Post 2.7 | Kitty Hawk, North Carolina 27949
252-261-4444 / 800-JLambJR / 252-261-3270 (Fax) / info@joelambjr.com
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