Joe Lamb, Jr. & Associates Vacation Rental Policies

For information about payment methods, Trip InsuranceTenant Damage Insurance, cancellations and other matters, please refer to the  2018 Vacation Rental Agreement or the 2019 Vacation Rental Agreement.

Feel free to check out our full-range of all Outer Banks Rentals as well. 

Thank you for choosing the Outer Banks of North Carolina as your vacation destination.  We hope you have an enjoyable and relaxing vacation.

All homes rented by this company are privately owned. They range from traditional cottages to luxury homes. They are furnished and equipped according to each individual owner's taste. Our Company assists the owners of these homes to locate people who would like to rent their homes. We hope you find what you are looking for. Visit our website www.joelambjr.com to view our selections.

When you reserve a home through our company you agree to comply with these policies.  These policies supplement and address matters not found in your Vacation Rental Agreement.  These policies are incorporated as a part of your Vacation Rental Agreement with the owner.  Therefore, you should read the Vacation Rental Agreement and these policies.

Our office is located at 4607 North Croatan Highway (2.7 Mile Post) in Kitty Hawk, North Carolina, 27949.  We are open from 9:00 am to 5:00 pm seven (7) days a week.  If the office is closed due to inclement weather or a holiday it will be posted on our website www.joelambjr.com.

You can make your reservation on our website [www.joelambjr.com]24 hours a day.  You can make your Reservation at our office or by phone at 1-800-552-6257 during normal business hours.  Our reservationists will be glad to help you find the right property.  If you have any questions after you make your reservation, please call (252) 261-4444 or e-mail us at reservations@joelambjr.com.

All homes can be reserved in weekly increments.  Most odd-numbered (1, 3, 5, etc.) rental homes are rented from Saturday to Saturday. Most even-numbered (2, 4, 6, etc.) rental homes are rented from Sunday to Sunday. Some of our homes can be rented for less than a full week. Such partial week reservations will be accepted in advance of arrival for the time period starting January 1 through the third full week of April, and the third full week of October through December 31 excluding Holiday Weeks (for example: Good Friday, Easter, Thanksgiving, Christmas, and New Year’s). Otherwise they will be accepted no sooner than the Monday prior to the reservation date except that partial week reservations will not be accepted from the third full week of June until the third full week of August. Some homes allow the addition of extra nights to your current reservation.  The additional nights can be added the Monday prior to your reservation date on a prorated basis for days that occur prior to your stay.  Any additional nights following your scheduled departure day can be added on a prorated basis on the Wednesday of your current reservation. 

You may request an advance reservation during a future year in any home that we rent.  An advance reservation request can be made by phone, e-mail, returning a completed Advance Reservation Request Form, or Online.  An Advance Reservation Request is tentative and subject to an Owner’s return of the property to our program as well as the Owner’s choice of weeks, changes in amenities, and rates. You may have first priority to repeat a reservation in the same home you stay in during the same rental week of the following year as long as you make your advance reservation request no later than the Monday after your departure. Once you receive the approval of your request, a signed vacation rental agreement and the Advance Rent Payment is required.   

A signed Vacation Rental Agreement between you and the owner of the home you choose must be received with your Advance Rent Payment. We encourage an e-signature on the Vacation Rental Agreement which you can make by going to our website www.joelambjr.com, clicking on Guest Login and typing in your reservation number and zip code.  Thereafter, you should e-sign your Vacation Rental Agreement and then continue to the Make a Payment section of GuestWeb™.  If your signed Vacation Rental Agreement and Advance Rent Payment are not received your reservation may be cancelled without further notice. A sample Vacation Rental Agreement is located on our website and in our Brochure. A Vacation Rental Agreement can be mailed or faxed upon request.  

Please refer to the individual home descriptions in our brochure and on our website [www.joelambjr.com] for owners that provide bed linens and/or towels. You can choose to rent these items weekly or bring your own.  Rental of the bed linens includes the cost of beds being made for your arrival and stripped after your departure. Bed making does not apply to sleep sofas, futons, trundles, and top bunks although sheets will be provided.  Linens for cribs and pac-n-plays are not provided. If you need linens and/or towels for more than a week, please contact our office directly to make arrangements. 

Our homes were not built to accommodate handicap needs; however, some have features that make accessibility or mobility easier.  If you have special accessibility, age or mobility needs, please contact our office for a detailed description of the home in which you are interested before making your reservation.  Also talk with our staff about any special furnishings that are needed during your stay. Please understand that most homes will not accommodate hospital beds, lift chairs, or similar furnishings.  If we can find a home that accommodates your special needs an additional Security Deposit and a post tenancy inspection fee may be required.  

Some homes have private pools. Private pools are open seasonally, usually from the first full week in May through the third full week in October.  Some homes have heat available.  To heat them, Owners require an additional fee that is indicated in the individual description of the home.  If you would like to add pool heat, please contact our office directly to make arrangements.  Please refer to the individual home descriptions on our website www.joelambjr.com for when heated pools are available.  Some pool heaters cannot operate unless the outside air temperature is above 60 degrees.    

Some homes have private hot tubs.  Hot tubs are open year-round.  Hot Tub covers should be kept on and strapped down when not in use.

Pools and hot tubs are cleaned on the date of your arrival by independent contractors hired by the owner.  They are visited by the contractor during the week of your stay to monitor water quality and provide necessary maintenance.  Our company does not supervise the existence, frequency, or adequacy of this maintenance.  Please do not tamper with or remove devices in the pool or hot tub left by the contractors.  Do not tamper with any pool equipment such as pumps, vacuums and heaters.  Please do not let dogs in the pool.  If a cleaning is required during your stay due to misuse, the cost will be charged to you.  Use of any pool or hot tub can pose risks ranging from infections to drowning.  Please use them with care and at your own risk.  The use of portable hot tubs, kiddie pools, portable pools, etc. anywhere on the property, including decks, porches or patios is prohibited.

Some homes are in neighborhoods with community pools and/or hot tubs. Community pools and hot tubs are open seasonally and maintained by the neighborhood homeowners associations. Please refer to the individual home descriptions on our website [www.joelambjr.com] for open and close dates.

Some homes have usable fireplaces. Fireplaces are open seasonally from January 1 through the last full week of April and the third week of October to December 31.  Fireplaces are not to be used while the air conditioning is operating.  No refunds are to be made for non-functioning fireplaces.  

Please familiarize yourself and observe our laws.  Local ordinances vary from town to town including, but not limited to those related to beach driving, beach fires, beach equipment, pets on the beach, and noise. 

Every effort is made to have your vacation home ready for check-in at the standard arrival time which is between 4:00 pm and 5:00 pm.  Earlier check-in is allowed if the property has been cleaned, inspected and deemed ready for occupancy.  You can request to be notified via text or email by utilizing the notifications section of your GuestWeb™ account or by calling our office.  Do not go to or park your car at the premises prior to check-in as this will delay us in preparing the property for your arrival.  No check-in will be allowed until all rent, taxes and fees have been paid in full. We reserve the right to delay check-in in order to perform maintenance or housekeeping, and no refund will be given due to delays. Do not drop off any personal items prior to actual check-in, Joe Lamb, Jr. and Associates, Inc. is not responsible for any of these items. For those homes with traditional locks, keys can be picked up at our office during normal check-in hours.  If you arrive after hours your keys and check-in information will be located in the drop-box outside of the front door of our office.  For those homes with keyless entry, codes are emailed to the leaseholder 16 days prior to the check-in date. Codes for early check-in are texted or e-mailed if you requested to be notified in the event the property is ready prior to 4:00 pm.  Both codes work during your stay.  

Parking is permitted only on paved surfaces or designated parking areas located on the property. The maximum number of vehicles allowed to park at the Property is listed in the description located in our rental catalog and on our website www.joelambjr.com.  If you park in other areas you may damage the septic tank, drain fields, water lines, irrigation lines, or other buried utilities and you will be charged for any damages.  If you park in the right of way adjacent to your rental home you may violate a municipal ordinance. Any fines will be your responsibility.

Each unit is equipped with the following standard amenities: A/C & Heat (unless otherwise noted), television, internet service, coffee maker, blender, mixer, toaster, pots, pans, dishes, silverware, can opener, assorted glassware, furniture, appliances, brooms, and vacuums.  Houses should have bedspreads and pillows. Blankets may not be in the unit so you may want to bring your own. You must furnish your own paper products and cleaning supplies.  You should also bring any items that you feel are indispensable for an enjoyable vacation.  All homes have either cable or satellite TV service.  Some homes have security devices. You cannot not relocate, disconnect or modify the electronic equipment or security devices. Our company is not responsible for the malfunction of any services, utilities or security devices. You cannot rearrange furniture or take furniture to the beach. Our company shall not be responsible for changes to equipment, amenities or furnishings made by owner without our knowledge.  

Some homes have elevators.  Please reserve use for those unable to use the stairs and limit their capacity to a couple of people at a time.  Under no circumstances are they to be used by children unless with an adult. Elevators are serviced by independent contractor companies hired by the owner.  Our company does not supervise the frequency or adequacy of maintenance.  Please follow any guidelines placed by these companies. 


The owner of the home that you rent may keep personal items in one or more locked areas.  Please respect the wishes of the owner and do not enter those areas.  Access to these areas are not included in your rental.

During the warm summer months, it may take up to 24 hours for the home to cool properly after being cleaned and serviced between arrivals and departures. You must keep all doors and windows closed while the air conditioning is running.  Failure to do so may cause a substantial increase in humidity within the property and may result in damage to the home or the cooling system. You should not set the thermostat below 72 degrees because the cooling system works best when kept at constant room temperature. Keep the blinds closed.  On very hot days, the upper floors may not cool until the sun sets. Some of our homes have HVAC systems that may be monitored by the homeowner.

You should not charge long distance calls, pay-per-view shows, or attempt to modify services to the home that you rent. More importantly you should never use the telephone, internet, or cable to access inappropriate or pirated copyrighted material.  If it is found that you have, you will be responsible for the charges, plus $40.00 and possible legal liability.  Some homes do not have telephone service.  

Most homes are on septic systems. Please do not flush or pour in the drains anything that is not biodegradable.  Also, most homes do not provide a garbage disposal.  You should not dispose of grease, oils, dental floss, feminine hygiene products, diapers, cigarette butts, tissues, cotton swabs, coffee grounds, paper towels or chemicals in the drains.

Some of our homes allow smoking but most do not. The descriptions found in our brochure or on our website [www.joelambjr.com] states the homeowner’s designation.  Homes listed as non-smoking include all exterior areas of the property. No home is guaranteed to be smoke free and no refunds can be given if smoking is detected in any non-smoking home.  Vaping and e-cigarettes are also prohibited in non-smoking homes. 


Trash must be placed in the designated container and stored away from the street on non-collection days.  Roll containers to the edge of the street the night before the scheduled pick up day and back to the home afterwards. Specific collection days are provided on your check-in packet.   Some homes have dumpsters located at the end of the driveway.  At some homes, they are located at the end of the street.   

Some homes have curb-side recycling containers. Place all recycling in the containers provided and stored away from the street on non-collection days.  Roll containers to the edge of the street the night before the scheduled pick up day and back to the home afterwards.  Specific collection days are provided on your check-in packet.

Grilling on decks, porches, or wooden walkways is prohibited.  While some grills are stationary and cannot be moved, those that are portable should be placed on concrete and at least 25 feet away from the home.  Please clean before and after each use.  Call our office for instructions on exchanging propane tanks and cost reimbursement.  No refunds are made for non-functioning grills.  

No mail or faxes can be delivered to your rental home. If you are expecting any of these please check with our office periodically. Any mail should be addressed to you, c/o our office address, and include the rental property ID number, reservation number, and cell number so we can notify you of the package arrival. Our mailing address is Post Office Box 1030, Kitty Hawk, North Carolina, 27949 for letters sent through the post office. For packages or overnight deliveries our address is 4607 North Croatan Highway, Kitty Hawk, NC 27949.  

We want your vacation to be just as you anticipated however sometimes repairs are necessary.  If that happens please call us to report the problem.  Often the problem can be solved by following the phone instructions of our maintenance personnel.  If after following the instructions the problem persists a repairman will be dispatched.  Further, work orders may be pending as a result of a previous report of the Owner or earlier Tenant.  Please be aware that most repair calls require us to contact outside independent contractors to make the requested repairs.  Sometimes the availability of these contractors is limited so repairs cannot be made as quickly as desired.  We cannot be responsible for delays.  It may be necessary for the contractor or staff to enter the home at reasonable times to make the repairs without your knowledge or presence.    

If you are locked out of your home you may borrow a key during office hours without charge.  Problems with keyless entry should be reported to our office.  After office hours please call the office number 252-261-4444 and follow the prompts.  Lost keys will be replaced for a fee of $45.00.

There may be construction activity near your vacation home.  We cannot be responsible for such activity so please do not request a refund or to be moved.

Outer Banks beaches are public and accesses are at recurring locations.  Nevertheless, no representations can be made concerning public access availability or beach conditions.  Some homes have private beach accesses.  No refunds or transfers shall be made for any accesses that become damaged prior to or during your stay.

When departing please leave the home in a neat, clean and orderly condition. Remember that when your vacation ends, another family’s vacation will begin. Our company has a very short period of time to prepare the home for the next tenant. We ask that you leave the home in a neat and clean condition and complete the following: 1) Wash all dishes, pot, pans and flat ware and return them to their proper location. 2) Remove all food and trash from the home. 3) Place trash in a proper container and roll it to the edge of the street for pick-up. 4) Wipe all appliances, counters, etc. 5) Pick up all trash from floors and under beds. 6) Make sure beds are left in a tidy and orderly fashion. 7) Clean grills and wood fireplaces if used. Failure to complete these requirements could result in a reduction of your security deposit refund and/or additional billing.

You must vacate your home on the last day of your stay by 10:00 am. Rental items should be bundled and placed according to the instructions of the company from which they were rented.  An email is sent to the leaseholder two (2) days before departure with a toll-free number and check-out code.  Make sure all doors and windows are closed and locked, lights are off and the thermostat is set at 75 degrees during the summer and at 60 degrees in winter.  For those homes with traditional locks, keys must be returned to our office.  If you depart early please place keys in the drop box located at our office.  For those homes with keyless entry, codes stop working after 10:00 am.  Be sure to turn silver knob in keypad to lock the door. 

We cannot be responsible for any personal items left in the home after you leave. Please be sure to thoroughly check the home before you leave for any personal items.  If after check-out you request us to search the home for a forgotten item and the item is found, the item will be returned by mail or delivery carrier for a fee. Items found and not requested to be returned within 30 days after your departure will be discarded or donated to charity. 

Some of the vacation homes that we rent are listed for sale during your stay.  The listing may be with us or another real estate company.  If your home is for sale a listing agent may call to request an appointment to show the property.

Our company distributes information from and about third parties and maintains a list of services, area events and activities on our website.  These third parties include but are not limited to restaurants, transportation services, recreation services, and tour operators. Some of these third parties may provide consideration to our company.  Regardless, these third parties are not owned or controlled by our company and we assume no responsibility for the content, policies, or practices of any third parties.    

Literature that you may receive from us depicts participation in various area activities including but not limited to sport fishing, swimming, surfing and hang gliding. We do not advocate participation in any of these activities.  If you choose to participate please understand that they require skills and abilities that not everyone possesses. If you choose to participate do so with care but at your own risk.

Some parts of the Outer Banks were once properties that the Department of Defense used for military purposes.  The US Army Corp of Engineers is responsible for identifying and investigating these sites.  While contact with munitions is rare, please review their site and learn to recognize, retreat from, and report anything addressed that you may discover. Available information can be found at www.fuds.mil or call 202-761-0011.

We cannot be responsible for content appearing on third party websites, homeowner websites, or other marketing materials over which we have no control.  We have tried to make sure that all of the content that appears in our rental brochure and on our company website is accurate; however, prices, photos, and descriptions are subject to change. We reserve the right to correct any errors.


 Rev. 09/27/18