We are happy to answer some of the more common questions about how things happen. Here is a list that will hopefully help answer them. We look forward to seeing you on the Outer Banks.
There are many benefits and advantages to purchasing trip insurance. As with any insurance policy there are terms and conditions that apply. For complete details, you should reference the Sun Trip Preserver Policy Details.
Once a reservation request is received a signed Vacation Rental Agreement and Advance Rent Payment must be received in our office within three (3) days of booking. If your reservation is less than forty-five days (45 days) in advance it should be paid with 24 hours of booking.
We do send emails to our guests such as payment receipts, reminders of linen and towel rentals, etc. as a courtesy. You can always check your GUESTWEB account for any communications we have sent to you.
Our office is located at Milepost 2.7 in Kitty Hawk, NC at 4607 Croatan Highway which is the same as US Highway 158. This is where you will check-in and get the keys for your vacation rental home. We will have directions ready for you. Some homeowners have keyless entry. If you are staying in a house that provides a Keyless Entry system you will be given the instructions via e-mail for a keyless entry arrival.
If you arrive after hours the keys and directions to your vacation home will be put in the after hours box. Our office has a drop box just to the left of the front door. Your check-in package will be clearly marked with your last name and Joe Lamb rental unit number on the outside of the package.
We set our check-in time for after 4:00pm so that service providers such as housekeepers, inspection crews and maintenance vendors have time to do their jobs. Most every home has new guests arriving each week. With just a short time between check-out time and check-in time, we have to allow enough time to get your vacation home ready for you and your family. We will make every attempt to let you into the home earlier but only if it has been released for occupancy. Please do not park at the home and ask the service vendors if the home is ready for you to go into. We have specific processes in place to ensure that everything is ready for you. We do not have a pay to check-in early program.
You will need to bring paper products like toilet tissue, paper towels, as well as garbage bags, hand soap, dish and laundry detergent, and cleaning supplies. The things we find most guests forget are spices, aluminum foil, dish towels, sponges and dish cloths. Even if you do forget something you can easily pick it up at a nearby grocery or retail store.
All Joe Lamb Jr. & Associates vacation properties are equipped with standard kitchen amenities such as cooking pots and pans, dishes, silverware, basic cooking utensils and glassware. You might want to pack any items that you use regularly at home that the homeowner may not provide like crock pots, salad spinners or your favorite chef knife.
Beach chairs, coolers, umbrellas, baby equipment and sports equipment can be rented locally.
When you see this option you can rent these items. Just choose your options when you review your rental agreement. Our interactive online price quote feature allows you to see the cost quoted (plus tax) with your reservation total amount due. The bed linens and towels are provided by an independent company that delivers directly to your vacation home. When you rent the bed linens their service makes the beds for you. Keep in mind trundles, tops of bunks, sleep sofas, futons and roll-a-ways, are not made and crib sheets are not included. You will also be provided with bath mats for the full baths only and two (2) kitchen towels. When renting towels you will receive a bath towel, hand towel and a wash cloth for every person that the house sleeps.
Some owners provide linens and/or towels. Please refer to the individual home descriptions in our brochure and on our website www.joelambjr.com for owners that do. Please plan on bringing or renting your bath towels if they are not provided. The beds will be made for your arrival (expect sleep sofas, futons, trundles, and top bunks but the sheets will be provided) and stripped at your departure. Please note that the additional fee is based on a one time delivery of towels. If you need linens and/or towels more than a one-time delivery, please contact our office directly to make arrangements.
When departing please leave the home in a neat, clean and orderly condition. Remember that as your vacation ends, another family’s vacation will begin. Our company has a very short period of time to prepare the home for the next guests arrival.
See the Vacation Rental Policies for details.
Feel free to have breakfast and enjoy your last day here. Just remember to bring the keys to our office before you leave town. Please don't leave the keys inside the home.
If you are in a vacation home that has keyless entry your code will stop working at 10:00 am. You do not have to come by the office to check-out.
If you plan on getting an early start on your trip back home, feel free to drop your keys, and advance reservation form in the after-hours box. Our office has a big drop box just to the left of the front door. If you are in a keyless entry home your code will stop working at 10:00 am on your check-out day. You do not have to come by the office to check-out.
You have a special request form in your Joe Lamb Jr. newsletter in your check-in package. Please fill it out and turn it in with your keys when you check-out. If you are in a keyless entry home call us before you leave or e-mail us at email@example.com to reserve for next year. We also send an email to you two (2) days before you check out that gives you an exclusive link to fill out your advance reservation form and submit itfor the same house, same week next year. Keep in mind the owners of the vacation home always have the first choice of weeks. As the repeat guest of the house you have first right to reserve the same rental week for the next year by submitting the request form at check-out or prior to check-out. Your request must be received no later than the Monday after your departure. It is best to contact us within a week of departure to verify the receipt of your request. Remember the calendar is always changing. Certain holiday weeks change, as a repeat guest your are given the right to request the same dates as you are staying in the home. You are not guaranteed the holiday will be included in your repeat week.
All advance reservations are tentative and subject to change. They are not guaranteed. We will send you notification when your reservation request is approved by the homeowner. Once you receive the approval notification you will be directed to login to e-sign your rental agreement. Your deposit is requested at this time. Look on your rental agreement for the advance deposit amount due.
You can call us at 800-552-6257 as early as one year in advance. You can also book online. Weekly Rental rates will not show online until the homeowners have approved the weekly rental rate and released the weeks for the upcoming year. An advance reservation request is subject to an Owner's return of the property to our program as well as the Owner's choice of weeks, change in amenities, and rates.