Travel Status Updates

The local authorities here in Dare County have restricted travel into the OBX due to Coronavirus protocol as of March 17th, 2020. We know you have a lot of questions and concerns.   Travel restrictions are put in place in for public health and safetyprotecting the well-being of all. 
      FOR THE MOST ACCURATE AND UP-TO-DATE INFORMATION AND RECOMMENDATIONS ON COVID-19, RELY ON THESE TRUSTED SOURCES: 


We have provided information below that we hope will help you follow along with what we know.   Please sign up and follow the links provided for up-to-date releases and guidance.  Our Letter to the Guests below will also let you know how we are proceeding within these restrictions. 
  IMPORTANT TRAVEL NOTICES
COVID-19 - MARCH 29, 2020 

In North Carolina, there are currently 1040 cases of COVID-19 in 69 counties.There have been 4  fatalities in NC associated with COVID-19. Currently, the state is reporting 91 hospitalizations across the state from COVID-19 illness. Dare County has had one individual test positive for COVID-19. The Dare County Department of Health and Human Services will continue to report any positive cases as soon as possible.The Dare County “Stay Home - Stay Healthy” order -  became effective, yesterday, Saturday, March 28 at 5:00 p.m. This order aligns with North Carolina’s Stay at Home Executive Order. 
posted March 30, 2020

COVID-19 - MARCH 20, 2020 

Visitor and non-resident property owner access to Dare County is prohibited based on guidelines from the CDC to limit non-essential travel. View details at www.darenc.com/entry. At this time, there is no way to provide a timeline or expected date for lifting entry restrictions. For any type of County related service, please call the department or office before you visit to reduce the need for in-person interactions. For a listing of departments with altered or online services, visit www.darenc.com/covidservices.
Posted March 21, 2020

COVID-19  •  MARCH 17, 2020 - COUNTY OFFICIALS ANNOUNCE NO VISITORS ALLOWED.

In response to updated guidelines from the CDC to avoid discretionary travel, the dare county control group has made the decision that beginning at 2:00 p.m., checkpoints will be established at entry points to dare county and no visitors will be allowed access.  To read the release and to sign up to receive the latest information regarding this announcement use this link Dare County Emergency Management.
posted March 17, 2020

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   Letter to Guests  - March 21, 2020 

The closure of Dare County to all visitors and non-resident property owners remains in effect and no one is sure just how long this situation will continue.  During this time, email communication is preferred, and all will be answered in the order received.

• If the visitor access restriction to our area remains in effect at the time of your scheduled arrival, you are entitled to a refund of all funds paid.  Because the duration of this event cannot be determined, refunds will be handled on a week by week basis and we ask for your patience as we work through this process. 

 • If you would like to request a transfer of your reservation, it will be subject to owner approval, availability and rate differences.

   • If you would like to submit a cancellation request, item 10. of your signed lease agreement applies.  When Dare County lifts the visitor access restriction, you are expected to arrive for your vacation as scheduled.  If you purchased travel insurance, all questions regarding coverage should be directed to Red Sky Insurance at 866-889-7409.  You may purchase travel insurance up to the due date of your final payment.   

We hope that you and your family are weathering this extraordinary event, following the advice of the CDC, and remaining safe and secure in these difficult times.  Joe Lamb Jr. & Associates continues to operate with an in-office staff, and we hope to be able to do so throughout the COVID-19 crisis.   

Sincerely,

Dan Hardy, President

posted March 21, 2020 

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Letter to Guests - March 20, 2020 

We want you to know that these past couple of days have presented constant discussions since news of the COVID-19 virus lead to the announcement of restricted access to the OBX for visitors. We are dedicated to finding out how this affects you as much as possible and have been in constant motion on how to handle the impact on our staff, our guests, our owners, our service vendors and providers as well as those within our community. We understand that it is hard to wait for answers to your questions about your upcoming reservations but please know we are working diligently to get back to everyone’s inquiries.  

As you can imagine,  we are being overwhelmed at this time and ask that you please be patient. Because we want to serve you in the best possible manner, we are prioritizing our responses by arrival date working in two-week increments.  

Since your lease agreement is between you and the homeowner, we must include them in all specific inquiries including requests for refunds and transfers.  Once we have the owners reply, we will communicate it to you. This individualized, personalized process takes time and please be patient while awaiting a response.    
What can you do? 

1. Send an email – reservations@joelambjr.com – include your reservation number. Please be patient and send only one email.  Limited calls are also appreciated.    

2. If you purchased travel insurance – please review your Sun Trip Preserver Insurance Policy and contact them for answers to your specific questions because every person has different needs and questions.   

It is important to note there is no timeline known at this point on how this will all play out.  We all must abide by what the local, state, and federal government authorities require.   We find out the information about access to the community and the community health recommendations through the Dare County Emergency Management team.  This is public information and you too can sign up to be notified to get their press releases and alerts at Dare County Emergency Management website

The serious nature of the COVID-19 virus affects all of us.  We value our relationship with you and please understand the scenario this pandemic has brought has left us all with many questions and conversations around planning for the future should we be challenged with this again.   We know you love the Outer Banks and we hope that the future brings a swift end to all of this and that our lives will resume as normal sooner than later. 
posted March 20, 2020