Coronavirus Policy and Procedure

     Cleaning Kitchen Surfaces

During these unprecedented times Joe Lamb Jr. & Associates’ top concern is the safety of our guests, owners, staff and vendors alike. Please know all members of our team are washing hands frequently, practicing social distancing, wearing personal protective equipment, and conducting business via phone and email to provide the cleanest and safest vacation experience possible. 

We have been diligently researching and implementing procedures recommended by the authorities leading the fight against the corona virus and as a result are making the following policy changes and/or recommendations: 

You can also find answers to commonly asked questions here on Dare County COVID-19 FAQ's page. 

Cleaning – Our contracted cleaning companies have been instructed to follow the CDC’s guidelines for cleaning and disinfecting households while using EPA registered disinfectants as directed. Be advised cleaning of the homes will now take longer than ever for the cleaners to allow for the increased set times of the chemicals being used to disinfect for the corona virus.  The cleaners will also be taking the extra time to focus on high touch point areas such as doorknobs, light switches, electronics, appliance handles, counter tops, faucets, etc.

Check-In/Check Out time  – To allow for the extra time it will take to provide a safe vacation rental property we are asking guests to vacate properties by 9:00 am of their scheduled departure date and in-coming guests will not be allowed to check-in until 5:00 pm of their scheduled arrival date.  Properties will not be released for early check-in requests unless noted on the property description.  

Bedding – In an effort to limit contact with bedding, we recommend all guests bring their own comforters and pillows from home to use while on vacation. Homeowners will still be providing these items, but they will be stored in bedroom closets, so guests do not have to touch them unless needed. In another effort to limit contact, beds will not be made prior to arrivals this season. All linens including fitted sheets, flat sheets and pillowcases will be left in the home in shrink wrapped packaging.  

Kitchenware – We ask that you load and run the dishwasher before departure, however this season the cleaners will not be unloading the clean dishes left in dishwashers for sanitation purposes. It is recommended that guests wash all kitchenware before using to ensure they are sanitized properly.  Since the corona virus is known to survive longest on smooth non-porous surfaces, it may be best practice for guests to use disposal products whenever possible.  

Supplies and Food – In an effort to reduce the demand on local retailers, guests should plan to bring as many supplies and as much food as they can.  Grocery stores, pharmacies and box stores in the area may still be limited on items.  

Maintenance - Technicians are not to enter an occupied property unless an “urgent” work order has been issued. All guests should vacate property for the maintenance tech to enter.  

Community Pools and Clubhouses - Community areas and amenities are closed. We are closely following state and county guidelines as to when they can be reopened.  May 13, 2020 - According to the NC governors executive order Phase Two,  the community pools can open but each HOA must determine the opening date and if they can meet the requirements and restrictions.  If the community pools do open, there will be restrictions. 

JLJ Offices - Our offices are not open for visitors or homeowner at this time.  Questions should be submitted using the Hospitality App or the forms provided on the website under the contact us tab.    

Lost and Found - This service will be limited to only attempting to retrieve and return irreplaceable items.  

We apologize for any inconvenience that the COVID-19 pandemic has caused. We trust that by working together we can all do what we can to remain safe and healthy.  

By staying in one of our homes, you must understand that the employees of Joe Lamb, Jr. and Associates, Inc. are not experts in the area of contagious disease. While we have made an effort to educate ourselves and practice the recommendations of the experts, you and the members of your party must know that you could become infected by the COVID-19 virus and must accept that risk. It is your responsibility to protect yourselves from becoming infected by the virus. We disclaim all liability for ourselves as well as the owners of the homes that you may become infected. The information we provide is merely to give you notice of our approach to preparing and delivering the accommodations during this terrible pandemic. Nevertheless, we cannot guarantee nor do we warrant that you will not become infected during the time you vacation in one of the homes. 

* Please keep in mind that these new procedures and policies are subject to change.  

What can you do while on vacation to help protect your loved ones?   Remember to keep practicing health and safety measures that are recommended. 

Wash Your Hands Often 

Washing your hands frequently with soap and water for at least 20 seconds.

Wear a Mask in Public

Wearing a mask when social distancing is not possible is a good practice to follow. Stay 6 ft apart.

Clean Surfaces Daily

Wipe all high touch surface areas daily with disinfectant or alcohol wipes.

The serious nature of the COVID-19 virus affects all of us.  We value our relationship with you and please understand the scenario this pandemic has brought has left us all with many questions and conversations.  Please do all you can to follow recommended guidelines.  We know you love the Outer Banks and we hope that the future brings a swift end to all of this and that our lives will resume as normal sooner than later.